1. Introduction
Ikamba Adventure (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at ikambaadventure.co.tz or contact us to book a safari, Kilimanjaro climb, or any other travel service.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit an enquiry or booking request via our contact form
- Contact us by email, phone, or WhatsApp
- Request a custom itinerary or quote
This information may include your name, email address, phone number, travel preferences, travel dates, group size, and any other details you choose to share.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Prepare custom itineraries and quotes
- Process bookings and arrange travel logistics
- Communicate with you about your trip before, during, and after travel
- Improve our services and website experience
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required to fulfil your travel booking (e.g., sharing with national parks, accommodation providers, or airlines).
4. Data Retention
We retain your personal information for as long as necessary to provide the services requested and to comply with our legal obligations. Booking records are typically retained for seven (7) years for accounting and legal purposes.
5. Cookies
Our website does not currently use tracking cookies or analytics cookies. We may use essential cookies to ensure the website functions correctly. No personal data is collected through cookies at this time.
6. Third-Party Links
Our website contains links to third-party websites (such as WhatsApp, TripAdvisor, and booking platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent to any processing at any time
To exercise any of these rights, please contact us at info@ikambaadventure.co.tz.
8. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Ikamba Adventure
Email: info@ikambaadventure.co.tz
Phone: +255 694 690 780
Office 1: Kinyerezi, Dar es Salaam, Tanzania
Office 2: Makao Mapya, Arusha, Tanzania
